Quality Asssurance Clerk - Part Time

A detail-oriented and organized individual responsible for coordinating the corporate product evaluation program and for supporting the daily operations of the Corporate Quality Department.

This is a part time position working 30 hours per week approximately. Availability to work additional hours as needed required.

1. Product Evaluation Program:
   • Receive and register all samples received for product evaluation.
   • Prepare all samples and create the evaluation forms.
   • Coordinate the scheduling for conducting the evaluations.
   • Facilitate the product evaluations and generate the reports.
   • Accurately enter and update data into product evaluation databases, and spreadsheets.
   • Maintain and organize files, documentation, and records.
   • Assist in entering corrective actions in Intelex and following up on the status of these.
   • Create weekly and monthly reports and submitted on time.
   • Ensure the supplies needed are maintained and replenished as necessary.
   • Maintain product evaluation rooms organized and clean.

2. Covers the Contact Center Agent position during breaks and time-off taken by the agents.

3. Product/Service Knowledge:
   • Maintain in-depth knowledge of company products.
   • Stay updated on product changes and new products.

4. Other Duties
   • Receive and maintain a daily log for samples sent to the VP of Quality.
   • Perform administrative tasks related to the Quality Department operation
   • Participates in company projects when required.
   • Perform other duties in the Quality Department as required.
   • Participate in team meetings, training sessions, and ongoing professional development activities.
   • All other duties as assigned.

EDUCATION & EXPERIENCE

High School Diploma, GED or equivalent required, associate degree preferred. 2 years of previous experience in quality control, quality assurance, or administrative support within a manufacturing or service-oriented industry. *Any equivalent combination of related education and/or experience may be considered for the above.

• Proficient in relevant computer applications (Excel, Word).
• Strong focus on accuracy and detail in all aspects of data entry, reporting, and documentation.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Knowledge of administration and clerical processes.
• Bilingual (English - Spanish) required. Fluent in both languages, verbal and written.

Gruma Corporation and its affiliates, including but not limited to Azteca Milling, L.P., are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely for the purposes of determining suitability for employment, verifying your identity, and maintaining employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act as well as state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity with-out imposing undue hardship on Gruma. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.