MIS Support Specialist

This position provides advanced Technical Support for the IT Department as well as End Users.

1. Provide 2nd level support to the Tier 1 team (Service Desk) and follow Incidents through to completion, this includes assisting users with software, hardware, mobile devices and other IT related issues
2. Document and track incidents through to their completion
3. Maintain accurate computer hardware inventory
4. Plan end of lease hardware replacement using in house Inventory system
5. Conduct IT Asset Audit using handheld computer and tag all hardware found. Manage Inventory System and keep it up to date
6. Troubleshoot printers (e.g. HP, Sharp, Zebra)
7. Troubleshoot phones issues in coordination with our Telecommunication Team
8. Troubleshoot network issues in coordination with our Telecommunication Team
9. Actively contribute to ongoing process improvement
10. Maintaining and supporting business systems includes assisting users with system and software functionality and technical issues, including training users on how to use new applications
11. Routine system installations, updates, upgrades and others related
12. Provide companywide support when needed
13. Ability to lead, merge and assist onto Company Projects that involve and require MIS knowledge, solutions and deployment

EDUCATION & EXPERIENCE

Bachelor’s degree in computer field with a minimum of 4 years of experience in IT support. *Any equivalent combination of related education and/or experience may be considered for the above.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires knowledge in computer equipment including but not limited to Desktops, Laptops, Printers
• Requires knowledge in Windows Desktop OS including but not limited to 11, 10 (Windows Server is a Plus)
• Basic knowledge in Microsoft Azure cloud-based services
• Familiarity with switches, wireless access points, servers and networking concepts
• Basic Cisco and Microsoft Teams VoIP Telephony
• Mobile Phones and Tablets (IOS and Android)
• This position requires strong Computer Equipment support, analysis and problem-solving skills. Ability to juggle multiple tasks is required.
• Demonstrate exceptional communication abilities and a customer-focused approach when engaging with end users.
• Off-hours on-call if needed.
• Bilingual English and Spanish highly preferred.
• Must be available to travel on short notice to provide support to remote offices and facilities.
• Able to travel up to 60%

Gruma Corporation and its affiliates, including but not limited to Azteca Milling, L.P., are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely for the purposes of determining suitability for employment, verifying your identity, and maintaining employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act as well as state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity with-out imposing undue hardship on Gruma. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

This position provides advanced Technical Support for the IT Department as well as End Users.

1. Provide 2nd level support to the Tier 1 team (Service Desk) and follow Incidents through to completion, this includes assisting users with software, hardware, mobile devices and other IT related issues
2. Document and track incidents through to their completion
3. Maintain accurate computer hardware inventory
4. Plan end of lease hardware replacement using in house Inventory system
5. Conduct IT Asset Audit using handheld computer and tag all hardware found. Manage Inventory System and keep it up to date
6. Troubleshoot printers (e.g. HP, Sharp, Zebra)
7. Troubleshoot phones issues in coordination with our Telecommunication Team
8. Troubleshoot network issues in coordination with our Telecommunication Team
9. Actively contribute to ongoing process improvement
10. Maintaining and supporting business systems includes assisting users with system and software functionality and technical issues, including training users on how to use new applications
11. Routine system installations, updates, upgrades and others related
12. Provide companywide support when needed
13. Ability to lead, merge and assist onto Company Projects that involve and require MIS knowledge, solutions and deployment

EDUCATION & EXPERIENCE

Bachelor’s degree in computer field with a minimum of 4 years of experience in IT support. *Any equivalent combination of related education and/or experience may be considered for the above.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires knowledge in computer equipment including but not limited to Desktops, Laptops, Printers
• Requires knowledge in Windows Desktop OS including but not limited to 11, 10 (Windows Server is a Plus)
• Basic knowledge in Microsoft Azure cloud-based services
• Familiarity with switches, wireless access points, servers and networking concepts
• Basic Cisco and Microsoft Teams VoIP Telephony
• Mobile Phones and Tablets (IOS and Android)
• This position requires strong Computer Equipment support, analysis and problem-solving skills. Ability to juggle multiple tasks is required.
• Demonstrate exceptional communication abilities and a customer-focused approach when engaging with end users.
• Off-hours on-call if needed.
• Bilingual English and Spanish highly preferred.
• Must be available to travel on short notice to provide support to remote offices and facilities.
• Able to travel up to 60%

Gruma Corporation and its affiliates, including but not limited to Azteca Milling, L.P., are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely for the purposes of determining suitability for employment, verifying your identity, and maintaining employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act as well as state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity with-out imposing undue hardship on Gruma. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.