Customer Service Rep

Under immediate to close supervision, serves internal/external customers by providing product and service information, and resolving product and service problems.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
• Builds positive relationships with co-workers, management, internal & external customers.
• Maintains financial accounts by processing customer credit requests expediently.
• Updates and maintains order & complaint logs.
• Maintains customer records by updating account information as necessary.
• Processes orders successfully
• Communicates effectively with internal / external customers in person, on the phone, and through email.
• Contributes to team effort by accomplishing related results as needed.
• Performs standard tasks using established methods, principles, concepts & procedures.
• Minor judgments are made.
• Performs other duties as required.

EDUCATION & EXPERIENCE

High school diploma or equivalent required. 1 – 3 years Customer Service experience.

Any equivalent combination of related education and/or experience may be considered for the abov

KNOWLEDGE, SKILLS, ABILITIES

• Experience with a food manufacturer / marketer preferred.
• Successful completion of Customer Service Certification Program during the first 18 months of employment
• Ability and desire to learn.
• Ability to balance conflict and stay calm in stressful situations.
• Ability to multi-task effectively, listen effectively, and have solid general business knowledge.
• Proven computer skills (Excel, Word, Outlook, SAP preferred)
• Ability to operate standard office equipment (fax, copier).

Gruma Corporation and its affiliates, including but not limited to Azteca Milling, L.P., are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely for the purposes of determining suitability for employment, verifying your identity, and maintaining employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act as well as state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity with-out imposing undue hardship on Gruma. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process. #LI-DNI